Refund policy

Return & Exchange Policy

Last Updated: July 2026

At Dropout Club, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

15-Day Return & Exchange Window

You may request a return or exchange within 15 days of receiving your order.

To be eligible, items must:

  • Be unused, unworn, and unwashed.

  • Be in their original condition with all tags attached.

  • Be returned in the original packaging (where possible).

  • Be free from stains, odors, alterations, or damage.

We reserve the right to decline returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items marked as Final Sale or Clearance.

  • Gift cards.

  • Products that have been worn, washed, or damaged after delivery.

  • Items returned without original tags.

Exchanges

If you need a different size or wish to exchange your item for another available product, please contact our support team within 15 days of receiving your order.

Exchanges are subject to product availability.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.

Shipping charges are non-refundable, unless the return is due to our error.

Damaged or Incorrect Items

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

Please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the item

  • Photos of the packaging

We will arrange a replacement or full refund at no additional cost.

Return Shipping

Unless the return is due to a manufacturing defect or our error:

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

How to Request a Return

To start a return or exchange:

  1. Contact our customer support within 15 days of delivery.

  2. Provide your order number and the reason for the return.

  3. Wait for return instructions from our team.

  4. Ship the item back according to the provided instructions.

  5. Once received and inspected, we will process your exchange or refund.

Contact Us

If you have any questions about our Return & Exchange Policy, please contact us through our Contact Us page or by using the customer support details provided on our website.

Friendly Reminder

We recommend checking our Size Guide before placing your order to help ensure the best fit and reduce the need for returns. Our team is also happy to answer any sizing questions before you purchase.